Get in touch
Contact the desk.
Use the channel that matches the urgency of your request.
Get in touch
Use the channel that matches the urgency of your request.
Contact
| Standard hours | Monday to Friday, 7:30am to 6:00pm AEST, excluding NSW public holidays |
|---|---|
| After hours | Critical incidents only, via the on-call escalation path |
| First response | Within 1 business hour for access issues, 4 business hours otherwise |
| Escalation | Unresolved after 2 business days moves to second-line automatically |
Before you call. Have your reference (ANG-SD-000000) ready if you are following up, and be at the affected device if you can. We will never ask for your password or an authentication code.